Mesko Restaurant Group
  • 03-Jan-2017 to 15-Dec-2018 (PST)
  • Downey, CA, USA
  • 11.00
  • Hourly
  • Part Time

Position Summary  

Warm, friendly, immediate greet to guests at the door. Seats and presents clean menus to guests in a professional manner with a sense of urgency, rotating servers, and being keenly aware of the entire dining area.

Major Responsibilities 

Primary duties and responsibilities include, but are not limited to, the following:

  • Know table numbers and perform opening checklist duties.
  • Know how to use server section map.
  • Run a wait list accurately taking information from guests and quoting proper wait times.
  • Know how to handle large party reservations.
  • Make sure guests are greeted in a timely manner with a warm smile and proper words.
  • Seat guests making sure to rotate among servers always taking guest requests into consideration.
  • Walk at pace of guest making eye contact and conversation.
  • Let floor managers know if guests are first timers.
  • Make sure table top is clean and organized; never seat guests at an unbussed table!
  • If servers are busy or in another area make absolutely sure it's communicated that a new table has been seated; this especially true early and late in shift when servers could be occupied with side work.
  • Seat tables for optimum seating of the restaurant.
  • Visually scan restaurant for open tables and change on server section map.
  • Assist servers whenever possible with pre-bussing, water and refills.
  • Let floor managers know which servers are extremely busy and might be "in the weeds." 
  • Seating front desk staff (runners) make regular updates to greet/filler so wait quotes can be adjusted quickly.
  • Listen for phone and answer using correct words.  Always address guests in a positive manner.  It's not what we can't do, but what we can do!
  • Maintain restrooms every 30 minutes and note on Restroom Checklist at front desk.
  • Sweep and clean front desk area regularly.
  • Menus clean and organized in proper place.  Make regular menu runs.
  • Roll silver during slow periods.
  • Fill to-go and merchandise orders, if applicable, following Rock & Brews procedural checklists.
  • Interact with guests in and as they leave restaurant in a warm, caring manner.
  • Follow closing checklist and be checked out by manager before leaving.

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Mesko Restaurant Group
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